SHIPPING
Canada & USA
- All orders within Canada are shipped at a flat rate
- Orders take 3-7 business days to arrive once shipped. Please allow 1-3 business days for processing.
- All USA orders are shipped at a flat rate for USPS shipping- orders take 4-8 business days to arrive.
We do not take responsibility for lost or stolen packages. Packages sent with "Canada Post - Without Tracking" are sent at the risk of the customer. We strongly advise you select tracked shipping. Arraei Collective does not take responsibility for packages lost or returned-to-sender due to incomplete or incorrect addresses given by the customer.
International Shipping
DHL EXPRESS: International DHL EXPRESS shipping option offered at checkout and is based on weight. All orders will take between 2-5 days to arrive.
Priority International Mail Tracked: orders take 4-30 business days (averaging 10 days) to arrive, and are fully tracked with full insurance. Countries listed below*
Priority International Airmail : orders take 4-45 business days to arrive, and are partially tracked with full insurance. Countries listed below**
Orders shipped internationally may incur duties and taxes which are applied by customs. The responsibility for any custom duties, foreign taxes or other fees which may be imposed rest with the customer. Please contact your local customs office for more information regarding taxes and duties payable in your region. Refusal to pay your duties will result in the package being destroyed or sent to unclaimed goods, and will not result in a refund or store credit from Arraei Collective. Please note that an incomplete or incorrect address may result in the package being sent to unclaimed goods, at which point we are unable to recover the package and the loss will rest with the customer.
We are not held responsible for Customs delays, or lost or stolen parcels.
RETURNS
USA + CANADA
We hope that you fall in love with your purchases, however we do understand that shopping online doesn't always go as planned. If you are not happy with your purchase please contact us within 7 business days of delivery to request a return.
We offer returns for exchange or store credit, no refunds unless the item is defective. Please email us at hello@arraeicollective.com and we will be happy to assist you with your return. Please provide your order number and reason for return. Return instructions will be included in an email
INTERNATIONAL
Currently we do not accept returns for international orders due to shipping costs and timing. All orders made outside Canada + USA are final sale.
SALE ITEMS
- all items purchased at regular price are eligible for returns
- all sample sale + imperfects are final sale
- all items purchased at a discount of 20% and higher are final sale
All returned items must be in original selling condition: unused, unwashed, unaltered with all original packaging. Returns that do not meet the conditions of our return policy will not be exchanged or given store credit, but will be returned back to the customer at their expense.
- Returns are subject to a 2,9% processing fee
- Return shipping is to be paid for by the customer, exchanged will be mailed back for free within USA and Canada
- We process our returns within 7 business days of receiving the item(s)
- We do not accept returns on sale items
All presale items are subject to a $5 cancellation fee and can only be cancelled within 48 hours of purchase
Zone 1: * Australia, Austria, Belgium, Brazil, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Gibraltar, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Poland, Portugal, Russia, Saudi Arabia, Singapore, , South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Em., United Kingdom.
Zone 2: South Africa
Zone 3: ** All other countries not mentioned above
CANCELLED ORDERS — Are subject to a $5 cancellation fee
