SHIPPING
*all orders ship from Ontario, Canada*
Canada & USA
FREE SHIPPING FOR ORDERS OVER $300
- All orders within Canada are shipped CANADA POST PRIORITY unless customer chooses faster shipping option with UPS
- Orders are processed same business day if made before 3pm, or next business day.
- All orders to USA are shipped CANADA POST EXPEDITED unless customer chooses faster shipping option with UPS
We do not take responsibility for lost or stolen packages. Arraei Collective does not take responsibility for packages lost or returned-to-sender due to incomplete or incorrect addresses given by the customer.
International Shipping
- All international orders are shipped with UPS EXPEDITED WORLDWIDE shipping.
- Orders are processed same business day if made before 3pm, or next business day.
Orders shipped internationally may incur duties and taxes which are applied by customs. The responsibility for any custom duties, foreign taxes or other fees which may be imposed rest with the customer. Please contact your local customs office for more information regarding taxes and duties payable in your region. Refusal to pay your duties will result in the package being destroyed or sent to unclaimed goods, and will not result in a refund or store credit from Arraei Collective. Please note that an incomplete or incorrect address may result in the package being sent to unclaimed goods, at which point we are unable to recover the package and the loss will rest with the customer.
We are not held responsible for Customs delays, or lost or stolen parcels.
RETURNS
Please contact us within 7 days of receiving your order to request a return. Requests later than 7 days will be rejected.
USA + CANADA
We hope that you fall in love with your purchases, however we do understand that shopping online doesn't always go as planned. If you are not happy with your purchase please request a return from our return portal HERE
Once your request has been approved you will be emailed a Canada Post prepaid shipping label, please follow instructions in your email on how to ship the return back to us. Return label cost will be deducted from your STORE CREDIT / EXCHANGE VALUE unless return is defective or you were shipped the wrong item.
We offer returns for exchange or store credit, no refunds unless the item is defective. Please email us at hello@arraeicollective.com and we will be happy to assist you with your return. Please provide your order number and reason for return. Return instructions will be included in an email.
INTERNATIONAL
Currently we do not accept returns for international orders due to shipping costs and timing. All orders made outside Canada + USA are final sale.
NO RETURN - SALE ITEMS
- all items purchased at regular price are eligible for returns
- all sample sale + imperfects are final sale
- all items purchased at a discount of 20% and higher are final sale
All returned items must be in original selling condition: unused, unwashed, unaltered with all original packaging. Returns that do not meet the conditions of our return policy will not be exchanged or given store credit, but will be returned back to the customer at their expense.
- Return shipping is to be paid for by the customer, exchanged will be mailed back for free within USA and Canada
- We process our returns within 8-12 business days of receiving the item(s)
- We do not accept returns on sale items
All presale items are subject to a $5 cancellation fee and can only be cancelled within 24 hours of purchase
Zone 1: * Australia, Austria, Belgium, Brazil, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Gibraltar, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Poland, Portugal, Russia, Saudi Arabia, Singapore, , South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Em., United Kingdom.
Zone 2: South Africa
Zone 3: ** All other countries not mentioned above
CANCELLED ORDERS — Are subject to a $5 cancellation fee
