Please contact us within 7 days of receiving your order to request a return. Requests later than 7 days will be rejected.
NO RETURN - SALE ITEMS
- all items purchased at regular price are eligible for returns
- all sample sale + imperfects are final sale
- all items purchased at a discount of 20% and higher are final sale
All returned items must be in original selling condition: unused, unwashed, unaltered with all original packaging. Returns that do not meet the conditions of our return policy will not be exchanged or given store credit, but will be returned back to the customer at their expense.
- Return shipping is to be paid for by the customer, exchanged will be mailed back for free within USA and Canada
- We process our returns within 8-12 business days of receiving the item(s)
- We do not accept returns on sale items
USA + CANADA
We hope that you fall in love with your purchases, however we do understand that shopping online doesn't always go as planned. If you are not happy with your purchase please request a return from our return portal HERE
Once your request has been approved you can use the printed prepaid shipping label that came in your parcel to return. We will cover the cost of the return shipping, however customer need to cover cost of shipping the new exchange item.
We offer returns for exchange or store credit, no refunds unless the item is defective. Please email us at firstname.lastname@example.org and we will be happy to assist you with your return. Please provide your order number and reason for return. Return instructions will be included in an email.
Currently we do not accept returns for international orders due to shipping costs and timing. All orders made outside Canada + USA are final sale.
All presale items are subject to a 5% cancellation fee and can only be cancelled within 24 hours of purchase