Shipping & Returns

SHIPPING

Canada Orders

  • All orders within Canada are shipped at a flat rate of $13 CAD
  • Orders take 3-7 business days to arrive 

We do not take responsibility for lost or stolen packages. Packages sent with "Canada Post - Without Tracking" are sent at the risk of the customer. We strongly advise you select tracked shipping.

USA Orders

  • All USA orders are shipped at a flat rate of $12 CAD for USPS shipping- orders take 4-8 business days to arrive
  • Courier Express shipping- Orders take 1-2 business days to arrive

International Orders Priority Mail

    • All Zone 1 International* orders are shipped at a flat rate of $16 CAD with "Priority International Mail Tracked"
    • All Zone 2 International orders are shipped at a flat rate of $16 CAD with "Priority International Airmail"
    • All Zone 3 are shipped to at a flat rate of $25 CAD with "Priority International Airmail"

Priority International Mail Tracked:  orders take 4-21 days (averaging 10 days) to arrive, and are fully tracked with full insurance. Countries listed below*

Priority International Airmail : orders take 4-21 days to arrive, and are partially tracked with full insurance. Countries listed below**

International Orders EXPRESS SHIPPING

  • International DHL EXPRESS shipping option offered at checkout and is based on weight. All orders will take between 2-5 days to arrive.

Orders shipped internationally may incur duties and taxes which are applied by customs. The responsibility for any custom duties, foreign taxes or other fees which may be imposed rest with the customer. Please contact your local customs office for more information regarding taxes and duties payable in your region.

We are not held responsible for Customs delays, or lost parcels.

RETURNS

USA + CANADA

We hope that you fall in love with your purchases, however we do understand that shopping online doesn't always go as planned. If you are not happy with your purchase please contact us within 7 business days of delivery to request a return. 

We offer returns for exchange or store credit, no refunds unless the item is defective. Please email us at hello@arraeicollective.com and we will be happy to assist you with your return. Please provide your order number and reason for return. Return instructions will be included in an email

INTERNATIONAL 

Currently we do not accept returns for international orders due to shipping costs and timing. All orders made outside Canada + USA are final sale. 

SALE ITEMS

  • all items purchased at regular price are eligable for returns
  • all sample sale + imperfects are final sale
  • all items purchased at a discount of 20% and higher are final sale

All returned items must be in original selling condition: unused, unwashed, unaltered with all original packaging. Returns that do not meet the conditions of our return policy will not be exchanged or given store credit, but will be returned back to the customer at their expense.
  • Returns are subject to a 2,9% processing fee
  • Return shipping is to be paid for by the customer, exchanged will be mailed back with free shipping in USA and Canada
  • We process our returns within 7 business days of receiving the item(s)
  • We do not accept returns on sale items

All presale items are subject to a $5 cancellation fee and can only be cancelled within 48 hours of purchase

 

 

 

 

Zone 1: * Australia, Austria, Belgium, Brazil, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Gibraltar, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Poland, Portugal, Russia, Saudi Arabia, Singapore, , South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Em., United Kingdom.

Zone 2: South Africa

Zone 3: ** All other countries not mentioned above 

 

CANCELLED ORDERS — Are subject to a $5 cancellation fee