Shipping & Returns

SHIPPING

Domestic Orders

  • All orders within Canada are shipped at a flat rate of $10 CAD
  • Orders take 3-7 business days to arrive 

USA Orders

  • All USA orders are shipped at a flat rate of $10 CAD for priority shipping orders take 4-8 business days to arrive
  • DHL Express shipping is offered at checkout and is based on weights. Orders take 1-2 business days to arrive

International Orders Priority Mail

    • All Zone 1 International* orders are shipped at a flat rate of $16 CAD with "Priority International Mail Tracked"
    • All Zone 2 International orders are shipped at a flat rate of $16 CAD with "Priority International Airmail"
    • All Zone 3 are shipped to at a flat rate of $25 CAD with "Priority International Airmail"

Priority International Mail Tracked:  orders take 4-21 days (averaging 10 days) to arrive, and are fully tracked with full insurance. Countries listed below*

Priority International Airmail : orders take 4-21 days to arrive, and are partially tracked with full insurance. Countries listed below**

International Orders DHL EXPRESS

  • International DHL EXPRESS shipping option offered at checkout and is based on weight. All orders will take between 2-5 days to arrive.

RETURNS

Thank you for shopping with us, if you are unhappy with your purchase please contact us at arraei.collective@gmail.com and we will be happy to assist you with your return. Please provide your order number and reason for return to receive a Return Authorization number (RA#). No returns will be accepted without an RA#.

Return instructions will be included in an email with your RA#

  • All returns must be received and approved within 14 days of order delivery.
  • All returned items must be in original selling condition: unused, unwashed, unaltered with all original packaging.
  • At this time we offer returns for exchange or refund
  • Returns that do not meet the conditions of our return policy will not be exchanged or given store credit, but will be returned back to the customer at their expense.


Return shipping costs are at the expense of the customer, however if the customer returns for exchange we will ship you your exchanged item free of charge for all orders within Canada & USA. For all other countries the exchange shipping fee is at the expense of the customer. 

 

 

Zone 1: * Australia, Austria, Belgium, Brazil, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Gibraltar, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Poland, Portugal, Russia, Saudi Arabia, Singapore, , South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Em., United Kingdom.

Zone 2: South Africa

Zone 3: ** All other countries not mentioned above